Returns

If it isn't right, tell us.

Thirty days

If a mobile isn't what you hoped for, write to us within thirty days of it arriving. It needs to be unused and in its original packaging — a mobile that has been hung is a mobile someone else can't have.

Return postage

Return shipping is yours to arrange and pay for. We're a small operation sending from Asia, and covering returns both ways isn't something we can honestly promise yet.

If something arrives damaged

Send us a photo within seven days. We'll replace it or refund it — you don't need to send anything back. This has never been the customer's fault and we don't treat it as one.

What isn't a fault

No two are identical. A bear's face, the pull of the wool, the exact shade of a felted cloud — these shift a little from one to the next. That is what hand-felting looks like, and it isn't a defect. If a colour matters precisely, ask us before you order.

Custom colours

Anything made to your specification can't be returned, since it can't go to anyone else. We'll always confirm the details with you before we start.

Refunds

Once a return arrives, refunds go back to the original payment method. Bank timings vary — usually a few days, sometimes longer.